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Responsible Gambling

Responsible Gambling

 

Code of Conduct

ClickaBet believes it is very important that our customers know that our organisation voluntarily abides by a set of ethical guidelines established by the gaming authorities where we hold our license. We call it our "Code of Conduct". 

 

Compliance

ClickaBet abides by the laws and regulations of the Republic of South Africa. ClickaBet will always maintain its business licenses and operate under the authorities granted by, and within, the extent of its business licenses at all times.

 

Consumer Privacy and Data Protection

ClickaBet has designed all services to protect customer privacy and confidentiality. ClickaBet has instituted controls to detect and eliminate fraud and to protect data from internal and external hacking. All instances of fraud (including credit card fraud) and hacking will be reported immediately to the appropriate agency in the offender's country.

 

Truth in Advertising

Gaming and wagering rules and registration procedures are subject to change at the discretion of ClickaBet. An outline of rules and regulations are available to the public online.

 

Dispute Resolution and Audit Trails

In order to provide timely and efficient dispute resolution, ClickaBet retains detailed transaction records of all financial dealings. These records are archived and accessible at any time. Online transactions are recorded and archived to enable ClickaBet to guarantee dispute resolution 100% of the time. 

 

Protection of Minors

ClickaBet maintains adequate controls to prohibit minors from accessing our gaming system. These controls require customers to declare that they are of lawful age of 18 years and above during the sign-up process. 

 

ClickaBet advises parents to use child protection software, such as Cyberpatrol, Cybersitter and Net Nanny, to block under-18 year-olds from accessing gambling sites.

 

Banking and Transaction Processing

ClickaBet conducts its banking and financial affairs in accordance with accepted standards of internationally recognised banking institutions. ClickaBet adheres to all jurisdictional laws pertaining to transaction reporting.

 

ClickaBet understands that a small number of our customers may not be able to control their desire to gamble. As such, ClickaBet is fully dedicated to responsible gambling practices and in providing support and resources to those customers who feel that their wagering is becoming a problem. There are some signals you can look for in your own experience to determine whether gambling may have a negative impact on you.

 

 

Player Protection 

 

Symptom Assessment

  • Did you ever lose time from work due to gambling?
  • Has gambling ever made your home life unhappy?
  • Have you ever spent more money on gambling than you originally intended?
  • Did you ever argue about gambling with family and friends?
  • After losing, did you feel the urge to return as soon as possible to win back your losses?
  • Did you ever feel guilty about gambling?
  • Have you ever sold anything to finance your gambling?
  • Did you ever borrow money to finance your gambling?
  • Did you ever consider obtaining money illegally to finance your gambling?
  • Have you ever risked or lost a relationship due to gambling?

 

Taking Control

If you answered, “Yes,” to one or more of the above questions you may want to consider preventive action. You can request to be excluded from wagering at ClickaBet permanently, or for a temporary period. Just send an email to our Customer Supoort team  (support@clickabet.co.za) and your request will be treated quickly and confidentially.

 

ClickaBet also urges you to seek help in this situation by visiting the following organisations which will be of great help to you:

 

You may also try installing software which blocks access to online gambling sites on your computer. GamBlock is one provider of such software.